The access to the customer and technical support that a shared hosting company offers can tell you a lot about the services which they supply as well. In case you are allowed to use just e-mail messages and / or tickets, you have most probably found a reseller not the hosting provider. When this is the case, you may have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the real hosting company for further help. If the supplier provides you with different options for communication with short response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you will reap the benefits of timely assistance and high quality support since they will have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's generally much better to communicate with your website hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting plans are twenty-four-seven, therefore you can forget about waiting for several days in order to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an email. If you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You are able to select the most suitable way to contact us based on where you are or the device you are using. We're able to assist you for almost any webhosting-related question that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With many different communication options, you're able to select the best way to get in touch with us and learn more about our services in case you don't have an account yet, or request assistance if you are already our customer. You are able to phone us, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature a one-hour reply time warranty, though it hardly ever takes more than 20 min to receive assistance irrespective of the nature of the issue. Using our customer and tech support services, we will be available for you when you need us, not several days later.

24/7 Customer Support in VPS Web Hosting

In case you have a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for any server-related issue or forany problems or questions regarding the pre-installed software the server comes equipped with. If you haven't bought your virtual private server package yet, you are able to learn much more about our services by giving us a telephone call or via our live chat service. For more tech problems, you can send an email message or open a ticket via your billing Control Panel and you will get support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The typical reply time in most cases does not extend past half an hour. In case you need assistance with third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins will assist you with any set up or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

When you get a dedicated server through our company, you will be able to get in touch with us at any time using different channels and the max time that you will need to wait for a reply is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we will help you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any general questions or you would like to know more about our solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries around the world. If you'd like to receive assistance with third-party software that you are unable to deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.