Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Answer Guarantee

  • Our client help and support Department is present day and night to take care of all of your current support inquiries. Each ticket you post to us shall be solved within maximum 1 hour. If your problem requires the help of an administrator, we’ll forward the ticket to the technician in charge and will notify you that the case is under control.

  • Top quality support service
  • Expert Client Assist Service

  • We give you 7 days a week client help and support via a ultra–fast ticketing application included in your Control Panel. You can easily contact us all the time about any of the packages that come pre–installed on your virtual server, such as the desired OS, the server administration panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and consistently updated collection of articles is included in our in–house built Web Hosting Control Panel. It includes quick tips about how to conduct all the standard web site maintenance duties. The Help zone features descriptive how–to articles and reviews and step by step video courses. You can reach the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.