Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be responded to in maximum 1 hour after the support ticket or e–mail has been received. If your case requires additional assistance from an admin, we’ll forward the support ticket or the email to the person on duty, right away then leave a comment to let you know that more time will be needed for arriving at the best solution. If you take advantage of the Optional Managed Services package, all of the server management services included there will be performed whenever you like.
A Topflight Client Support Service
Our customer support team will be at your disposal 24–7 if you need assistance with the Web Hosting Control Panel or with any of the applications that we preinstall for you on the dedicated server. Furthermore if you require help tackling all the daily admin tasks on your dedicated hosting server, you can take a glance at our Optional Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Section
Every Linux dedicated servers hosting package is fitted out with our free–of–charge Web Hosting Control Panel, which sports an in–depth knowledge base plus a selection of educational video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click the Videos or Help buttons situated in the top right corner.