Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help Center section included in Bits Host’s Web Hosting Control Panel features a selection of help articles and regularly asked questions. Aimed towards resolving any common problem that you may possibly face, they are compiled by our support team of trained techs.

  • Top quality support service
  • Tutorial Video Clips

  • For all of you who wish to find out how to resolve a typically encountered problem by watching an instructional video, we have added a compilation of video tutorials to our Web Hosting Control Panel. All the instructional video clips are concise and easy to follow. They offer visual demonstrations of different web site administration procedures.

  • Intuitive help center
  • A Sixty–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 help desk service with a one–hour support ticket response guarantee. A group of well–trained customer service technicians will be online for you to attend to all the enquiries that you may possibly have. During non–peak periods, an answer will be offered in even less than twenty minutes.