Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing excellent quality support in a timely manner is our top priority, so we support each Linux shared hosting packages plan with a 1–hour ticket resolution warranty. The moment you fill in a ticket or send us an email, our client help and support crew will do all they could do to provide the most appropriate solution to your problem and to offer advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You could contact us 24x7x365 with any issue you possibly have involving our solutions. We have specialists working constantly to generate solutions whenever needed. Feel free to use the ticketing system or post a message anytime, or you can pick–up the telephone or use the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Bits Host has incorporated a broad knowledge base into the Control Panel so you’re able to acquire practical step by step details whenever you want. Each part of the Control Panel features its own contextual support area having a variety of how–to articles. We have also prepared training videos to present you with a greater idea of the way in which to accomplish any given activity.