A ticketing system is the most widespread means of communication that hosting providers offer to their customers. It is typically part of the billing account and is the best way to fix an issue that requires a certain period of time to examine or that has to be escalated to a system administrator. Thus, all comments supplied by either party will be stored in one and the same location in the event that someone else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts to accomplish a certain operation or to contact the hosting company’s tech support team. If you would like to administer a handful of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Plus, it might take a significant amount of time for the provider to reply to your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you’re browsing through your website files or customizing different account settings. The ticketing system is being strictly monitored 24x7x365 by our customer care team representatives and the response time is maximum 60 minutes, but it rarely takes more than 20 minutes to obtain help. In contrast with certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info regarding any technical or billing issue. Also, you can see a collection of help articles, which will help you fix the most commonly faced challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you want to get in touch with our help desk team representatives, you will be able to open a support ticket straight from your Hepsia Control Panel instead of going through an entirely different tech support platform like you will have to do with the vast majority of web hosting providers out there. Our integrated ticketing system will allow you to submit a new ticket without any hassle and to search through older tickets using a clever search box. Moreover, you will be able to check the applicable knowledge base articles that our system will present you with in accordance with the problem category that you select for your new ticket. You can carry out all the aforementioned things without signing out of your Hepsia Control Panel at any moment, which implies that if you come across any obstacle or have an inquiry, you can touch base with our support engineers and resolve the given issue in no more than 1 hour through one platform.