You can find plenty of shared hosting providers on the market, but most of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the telephone. The level of support that you will get through this particular channel of communication varies depending on the provider - some offer expert phone support, others offer common and customer support only as some issues are more time-consuming and it is quicker to be resolved with a trouble ticket, especially if the situation has to be escalated. Nonetheless, it's good to know that you could always contact your hosting provider because there're countless small-scale issues that can be resolved effectively and in a timely manner through a call, not mentioning that you are able to get more information for the services before you become a client.

Phone Support in Shared Hosting

All of our shared hosting packages come with phone support fourteen hrs a day even on public holidays, therefore if you don't have an account yet, you can call and find out more about our services or if we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to call the telephone number that is closer to you. In case you are a current customer, we will assist you in a timely manner with all of the general and billing matters as well as with various technical matters to save you time and efforts - we acknowledge the fact that often it is much easier consult with a live person so as to get things done instantly. Certainly, some problems cannot be managed over the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

If you want additional info for the Linux semi-dedicated packages that we supply, you will be able to call any of the three support phone lines that we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you'll be able to check ahead of time if our services will be suitable for your sites. In case you're already our client and you own a semi-dedicated account, you will be able to get in touch with us over the phone for fourteen hours every day about any kind of billing or basic matters. For strictly tech troubles you'll need to employ our ticketing system to get in touch with our technical support since sometroubles just require additional time to be taken care of, but we can help you over the phone with quite a lot of minor technical problems as well, saving you time and efforts.