One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages include a 1-hour reply time guarantee, so irrespective of what inquiry or obstacle you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get an issue resolved or a question answered, and this is valid for both pre-sales and technical matters. Our customer care team members will be at your disposal 24-7, even on legal holidays and weekends, which means that you will obtain instant help anytime you need it. We are aware of just how expensive time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have examined the matter and, if we haven’t found a solution, we’ll give you more information about what you need to do on your end, when the circumstances require it. With our support services, you can rest assured that there will be someone to help you momentarily, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a client support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive an answer within only 1 hour. You can contact us at all times in regard to technical, billing or general issues and because of the fact that we will be at your disposal 24-7, you will always receive support without any delay. Based on the particular issue or question, we will give you more details, eliminate the predicament if it has been caused by something that’s within our reach or tell you what actions to take in case you have to update a certain setting for a web-based app that we can’t access. You can just forget about waiting for a day for every response. In fact, in most cases we answer emails and tickets within no more than 20-25 minutes.