Should you ever face a problem with your website and be unable to solve it, ask the web hosting provider’s customer service team to assist you to bring the website back online. A timely resolution would be the best-case scenario, but many hosting companies answer within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be sorted out easily, your site may not function satisfactorily or it may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients as it is pretty unlikely that anybody will ever revisit a site that’s inoperational. With this in mind, you need to make certain not only that you can reach your hosting company, but also that they can reply and assist you in a timely manner. If a web application update does not proceed smoothly or you erase something by chance, for instance, the site should be restored swiftly in order to avoid prolonged inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages include a 1-hour reply time guarantee, so irrespective of what inquiry or obstacle you may have, we’ll always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get an issue resolved or a question answered, and this is valid for both pre-sales and technical matters. Our customer care team members will be at your disposal 24-7, even on legal holidays and weekends, which means that you will obtain instant help anytime you need it. We are aware of just how expensive time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have examined the matter and, if we haven’t found a solution, we’ll give you more information about what you need to do on your end, when the circumstances require it. With our support services, you can rest assured that there will be someone to help you momentarily, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a client support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive an answer within only 1 hour. You can contact us at all times in regard to technical, billing or general issues and because of the fact that we will be at your disposal 24-7, you will always receive support without any delay. Based on the particular issue or question, we will give you more details, eliminate the predicament if it has been caused by something that’s within our reach or tell you what actions to take in case you have to update a certain setting for a web-based app that we can’t access. You can just forget about waiting for a day for every response. In fact, in most cases we answer emails and tickets within no more than 20-25 minutes.