A live chat is one of the many channels of communication offered by some website hosting providers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This method of communication is faster than a support ticket and it will make it less likely to misunderstand or misspell something compared to a telephone call with an agent. Furthermore, if the trouble that you experience needs some time to be reviewed and resolved, you will be able to do something different at the same time rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service for free as long as you have web access even if your web hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more information about the Linux shared hosting packages that we offer in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Though for entirely technical matters you'll have to open a trouble ticket to our technical support, since such matters will require additional time to be resolved, you may still contact us through the live chat for some technical information. To give you an example, we will help you set up an email address in your email client or troubleshoot multiple problems, saving you considerable time. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our prospective and present customers. If you're searching for a new hosting account, you're able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages so that you can pick the best package for your websites. In case you already own an account with us, we'll be able to assist you timely with billing, general and 1st level techissues. Though sometimes you may have to open a support ticket because there are troubles that can't be resolved on the live chat, we'll be able to assist you with various common jobs, like installing an email account in an email client or forwarding one domain to another one. This way, you will benefit from timely support and you'll save a lot of time.