Lots of users who start using their 1st hosting account, or change companies, typically have questions with respect to how certain things are done or bump into predicaments when setting up various things like emails, website settings, and so on. That’s the reason why, a lot of web hosts have compiled documentation with standard questions and problems so as to help their clients obtain info swiftly and seamlessly. Consequently, the support staff members can concentrate on actual problems that particular clients may be facing, since the solution for the minor things will already be available on the Internet and customers will be able to easily fix them without having to contact the client care staff. Having in-depth documentation is very important, particularly for new clients without any prior experience whatsoever, because the hosting service involves an immense amount of features and lots of individuals can become bewildered about what to do. A good information repository can both help you execute the tasks that you want and discover how the hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

If you have ordered your first shared hosting package through our company or have moved your site over to us, you’ll become used to our platform and our in-house created Hepsia hosting Control Panel very quickly due to the fact that we have compiled an extensive online knowledge base where you can find all the information that you’ll ever need – both general info in regards to the hosting service as a whole and more concrete info about the different functions that you can use and the predicaments that you may run into. The articles themselves are available in two places. The whole article list is accessible via the Control Panel’s Help section. You can find relevant articles about the different features in each Control Panel section as well. You can become aware of how to do pretty much everything, from enabling an .htaccess file to administering a mailing list, and all the articles include in-depth guides, so you’ll never become perplexed on account of an ambiguous text. Needless to say, if you run into a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can contact our client support engineers 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer an extensive article repository where you can find any info that you may need about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it based on the feedback that we’ve collected from our customers over the years and, hence, our articles touch upon particular issues that you might confront and present the best way to rectify them, for instance getting an HTTP 500 error message or not being able to send email messages from your computer even though you have the right settings. The articles are available in each and every Control Panel section and you can consult them whenever you like. They can help you heighten your knowledge not only about our platform, but also about the web hosting service as a whole, as they feature how-to instructions and general info such as what file access permissions or cron jobs are.